Saving Private Ryan Blu-ray Recalled
Paramount Home Entertainment has announced that they are recalling all copies of the special 2-disc blu-ray edition of ‘Saving Private Ryan’.
Apparently there’s a significant audio glitch somewhere on the disc which Technicolor, the people responsible for the transfer, failed to notice at the pre-release quality control stage.
The recall applies to all copies in the US, UK and Benelux regions. Quite how this problem slipped through the net on such a long awaited, high profile BR transfer is anyone’s guess.
The full press release from Paramount reads as follows:
Paramount Home Entertainment today announced that it is recalling the Sapphire Series Blu-ray edition of Saving Private Ryan recently released in North America, the United Kingdom and the Benelux countries due to an audio synch error that occurred during Technicolor’s authoring process. Although Technicolor employs comprehensive quality control measures, in this instance the issue was not detected prior to replication.
“Technicolor has been a valuable partner to Paramount Home Entertainment, and both Paramount and Technicolor are committed to providing the highest quality product to consumers,” said Dennis Maguire, President, Paramount Pictures Home Entertainment Worldwide. “Our Sapphire Series was created to present our greatest films with the finest picture and sound quality available. Saving Private Ryan is a five time Academy Award® winning film including Best Director from one of America’s most acclaimed filmmakers so we are recalling this edition to ensure that every Blu-ray disc honors Steven Spielberg’s vision.”
Technicolor has set up the following toll-free numbers for consumers who have already purchased the Saving Private Ryan Sapphire Series Blu-ray, which provides details on how they can receive a replacement copy—US and Canada: 888-370-8621, UK: 08000-852-613. Consumers can also return the Blu-ray to the stores where they purchased the product to receive a replacement. Technicolor expects to have replacement discs available at retail no later than Tuesday, May 18.
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8 Responses Leave a comment
I purchased a copy of this blu-ray from Morrison’s supermarket and I don’t think I still have the receipt. Can you assist?
Regards
AT
I’ve had a chat with technicolor about this very issue, and they say that even without the receipt there shouldn’t be a problem.
If Morrisons get difficult, you can contact Technicolor direct on the helpline above.
Joe
Spoke with Morrison’s advised to return without the receipt and they will give me a credit or return the money.
Thanks for your advice!
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